Stuck CD tray
How To Fix Locked CD Tray Caused By Cyberlink PowerDVD 17 for Windows 7
Copyright © 2019 By Chongchen Saelee
If you’ve previously used Cyberlink PowerDVD 17 (or previous versions) to watch your Blu-ray disc movies, you might encounter a problem the next time you use the program again when you seemingly cannot open your CD tray. The CD tray might eject partially and then quickly return into the slot. It’s as though gremlins have hijacked your CD tray and messing with you!
Fear not, it’s not a virus. It’s definitely not gremlins. It’s because PowerDVD 17 has stored some data in it’s cache system thinking a disc is still in the CD tray. I assume it does this for DRM (digital rights management) purposes, to prevent users from copying the movies. Anyway, while that data is still in PowerDVD 17’s cache, you won’t be able to get that CD tray open. So you need to CLEAR THE CACHE.
1. Go to “Settings”
Powerdvd17 interface
2. Go to “Player Settings” > “General” > “Cache Files”
Powerdvd17 Settings dialog window
3. In “Cache Files” dialog, click “Clear Cache”. The label “Current cache size” tells you how much data exists in the cache in MBytes (megabytes).
Powerdvd17 Cache Files dialog window
4. Now close off PowerDVD 17 and restart your computer. If everything went well, it should “unlock” your CD tray from PowerDVD’s evil clutches. LOL. I hope that helps!
Tags: blu ray, bluray, broken, cache, cache files, cached, cd tray, cyberlink, disc, dvd, help, lock, locked, powerdvd, powerdvd 17, problem, stuck, tutorial